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Trouble with map update?

 
 
Desk-Job Dan
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      11-06-2011, 04:52 PM
Trying to update nuvi from 2012.10 to 2012.20 on my Windows computer.
Have downloaded the map but when I hit "Install" I get error message
Problem Communicating with Server.

Just me-- or is there some problem?
 
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Desk-Job Dan
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      11-06-2011, 05:06 PM
FWIW, I just tried updating it using a Mac. Same result-- though with
more attractive font and graphics ;-)


On 11/6/11 11:52 AM, Desk-Job Dan wrote:
> Trying to update nuvi from 2012.10 to 2012.20 on my Windows computer.
> Have downloaded the map but when I hit "Install" I get error message
> Problem Communicating with Server.
>
> Just me-- or is there some problem?


 
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MLD
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      11-06-2011, 08:48 PM

"Desk-Job Dan" <(E-Mail Removed)> wrote in message
news:j96dvi$vop$(E-Mail Removed)...
> Trying to update nuvi from 2012.10 to 2012.20 on my Windows computer. Have
> downloaded the map but when I hit "Install" I get error message Problem
> Communicating with Server.
>
> Just me-- or is there some problem?


Could be a corrupted download

 
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Desk-Job Dan
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      11-08-2011, 04:18 PM
On 11/6/11 11:52 AM, Desk-Job Dan wrote:
> Trying to update nuvi from 2012.10 to 2012.20 on my Windows computer.
> Have downloaded the map but when I hit "Install" I get error message
> Problem Communicating with Server.
>
> Just me-- or is there some problem?


After 25 minutes on hold waiting to talk to Garmin tech support, the guy
said the problem was that I was not connected directly into my cable
modem-- but through a router or on wireless which created download
errors. We hung up and I hard-wired directly into the modem-- no joy.

I called back later in the day-- 15 minute wait. This guy said there was
a known issue for some users trying to update maps using the Lifetime
Map Update software which was currently "having some issues". He said
to update using the single-update software instead-- and that worked
fine. He said the problem would be fixed "soon."

I suggested adding that simple fix to the troubleshoot knowledge base on
the website which would have saved me-- and them-- a whole lot of time.
I got the telephonic equivalent of a shoulder shrug/it's not my job.

INCIDENT EVALUATION
The good: US based, toll-free, understandable tech support guys; problem
was in fact resolved.

The bad: too long wait times; first guy just making it up as he went
along; Garmin not having a simple fix posted on website support
troubleshoot database (maybe Mr Garmin didn't want to admit he has a
bug/issue)
 
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MM
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      11-08-2011, 08:37 PM
On Tue, 08 Nov 2011 11:18:49 -0500, Desk-Job Dan <(E-Mail Removed)>
wrote:

>On 11/6/11 11:52 AM, Desk-Job Dan wrote:
>> Trying to update nuvi from 2012.10 to 2012.20 on my Windows computer.
>> Have downloaded the map but when I hit "Install" I get error message
>> Problem Communicating with Server.
>>
>> Just me-- or is there some problem?

>
>After 25 minutes on hold waiting to talk to Garmin tech support, the guy
>said the problem was that I was not connected directly into my cable
>modem-- but through a router or on wireless which created download
>errors. We hung up and I hard-wired directly into the modem-- no joy.
>
>I called back later in the day-- 15 minute wait. This guy said there was
>a known issue for some users trying to update maps using the Lifetime
>Map Update software which was currently "having some issues". He said
>to update using the single-update software instead-- and that worked
>fine. He said the problem would be fixed "soon."
>
>I suggested adding that simple fix to the troubleshoot knowledge base on
>the website which would have saved me-- and them-- a whole lot of time.
>I got the telephonic equivalent of a shoulder shrug/it's not my job.
>
>INCIDENT EVALUATION
>The good: US based, toll-free, understandable tech support guys; problem
>was in fact resolved.
>
>The bad: too long wait times; first guy just making it up as he went
>along; Garmin not having a simple fix posted on website support
>troubleshoot database (maybe Mr Garmin didn't want to admit he has a
>bug/issue)


Software companies rarely like admitting to a bug. It's always dressed
up as an "issue".

MM
 
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Gene E. Bloch
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      11-08-2011, 11:07 PM
On Tue, 08 Nov 2011 20:37:00 +0000, MM wrote:

> On Tue, 08 Nov 2011 11:18:49 -0500, Desk-Job Dan <(E-Mail Removed)>
> wrote:
>
>>On 11/6/11 11:52 AM, Desk-Job Dan wrote:
>>> Trying to update nuvi from 2012.10 to 2012.20 on my Windows computer.
>>> Have downloaded the map but when I hit "Install" I get error message
>>> Problem Communicating with Server.
>>>
>>> Just me-- or is there some problem?

>>
>>After 25 minutes on hold waiting to talk to Garmin tech support, the guy
>>said the problem was that I was not connected directly into my cable
>>modem-- but through a router or on wireless which created download
>>errors. We hung up and I hard-wired directly into the modem-- no joy.
>>
>>I called back later in the day-- 15 minute wait. This guy said there was
>>a known issue for some users trying to update maps using the Lifetime
>>Map Update software which was currently "having some issues". He said
>>to update using the single-update software instead-- and that worked
>>fine. He said the problem would be fixed "soon."
>>
>>I suggested adding that simple fix to the troubleshoot knowledge base on
>>the website which would have saved me-- and them-- a whole lot of time.
>>I got the telephonic equivalent of a shoulder shrug/it's not my job.
>>
>>INCIDENT EVALUATION
>>The good: US based, toll-free, understandable tech support guys; problem
>>was in fact resolved.
>>
>>The bad: too long wait times; first guy just making it up as he went
>>along; Garmin not having a simple fix posted on website support
>>troubleshoot database (maybe Mr Garmin didn't want to admit he has a
>>bug/issue)

>
> Software companies rarely like admitting to a bug. It's always dressed
> up as an "issue".
>
> MM


Don't forget the ancient cartoon that shows two insect-like critters
side by side. One is naked, the other is in a tuxedo. The first is
labeled "Bug", the second "Feature".

--
Gene E. Bloch (Stumbling Bloch)
 
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Junior Member
Join Date: Jan 2013
Posts: 1
 
      01-15-2013, 02:13 PM
Same trouble as Gene had in November, 2011. Spent 3 hours on two different computers that both got locked up running their s/w (Win XP and Win Vista) and never got close to an update. Garmin said they were going to fix the Lifetime Update software 2 months ago. Should that take 2 months?

I like the GPS but I'm returning my top of the line 3580LMT. Maybe TomTom software will work.
 
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