My daughter's Tomtom Start has gone on the blink after a software update. It now no longer finds any satellites (and yes, it has been left for over an hour outside).

We've tried a soft reset via the on screen menu and also a hard reset via the hidden reset button. We've tried re-installing the software updates but that hasn't worked either. There doesn't seem to be any way of "rolling back" the software as my daughter has never done any back-ups in the past.

We've getting to the stage of returning it to Tomtom but I wonder if anyone knows any other ways of restoring its functionality? It just seems odd that it was working fine until the software update and then stopped working. I feel there ought to be some easy way of sorting this out.

Tim

On 28/11/10 09:41, Tim Downie wrote:
> My daughter's Tomtom Start has gone on the blink after a software update. It now no longer finds any satellites (and yes, it has been left for over an hour outside).
>
> We've tried a soft reset via the on screen menu and also a hard reset via the hidden reset button. We've tried re-installing the software updates but that hasn't worked either. There doesn't seem to be any way of "rolling back" the software as my daughter has never done any back-ups in the past.
>
> We've getting to the stage of returning it to Tomtom but I wonder if anyone knows any other ways of restoring its functionality? It just seems odd that it was working fine until the software update and then stopped working. I feel there ought to be some easy way of sorting this out.
>
> Tim

Whether it is in guarantee or not, I would phone up TomTom.

--
Tim Watts

"Tim Downie" <(E-Mail Removed)> wrote in message
news:ict82e$dqr$(E-Mail Removed)...
> My daughter's Tomtom Start has gone on the blink after a software update.
> It now no longer finds any satellites (and yes, it has been left for over
> an hour outside).
>
> We've tried a soft reset via the on screen menu and also a hard reset via
> the hidden reset button. We've tried re-installing the software updates
> but that hasn't worked either. There doesn't seem to be any way of
> "rolling back" the software as my daughter has never done any back-ups in
> the past.
>
> We've getting to the stage of returning it to Tomtom but I wonder if
> anyone knows any other ways of restoring its functionality? It just seems
> odd that it was working fine until the software update and then stopped
> working. I feel there ought to be some easy way of sorting this out.
>
> Tim

Don't know about these, but when new, my first (walker's -type) Garmin
wouldn't lock even after several hours with an "average" view of sky. In the
end I left it overnight on a roof with a "horizon to horizon" view, and it's
been fine since.

In article <ict82e$dqr$(E-Mail Removed)>,
"Tim Downie" <(E-Mail Removed)> writes:
> My daughter's Tomtom Start has gone on the blink after a software update. It now no longer finds any satellites (and yes, it has been left for over an hour outside).
> We've tried a soft reset via the on screen menu and also a hard reset via the hidden reset button. We've tried re-installing the software updates but that hasn't worked either. There doesn't seem to be any way of "rolling back" the software as my daughter has never done any back-ups in the past.
> We've getting to the stage of returning it to Tomtom but I wonder if anyone knows any other ways of restoring its functionality? It just seems odd that it was working fine until the software update and then stopped working. I feel there ought to be some easy way of sorting this out.
> Tim

I arrived at the scene of a head-on crash on a country road on Friday
evening (fortunately no one injured, which was amazing seeing the state
of the car after smashing into a large van). I was dealing with the
young couple who had been in the car, who were mentally very shaken up.
As other drivers arrived, they were trying to identify where we were on
their tomtoms to tell the police, but none of the tomtoms would work in
the low temperature. Eventually I went and got my Garmin out, and that
worked OK. (Other than that, I would say I'm deeply unimpressed with
the Garmin and wouldn't buy another one or even spend money on updated
maps.)

--
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]

On 28/11/2010 11:53, Tim Watts wrote:
>> We've getting to the stage of returning it to Tomtom but I wonder if
>> anyone knows any other ways of restoring its functionality? It just
>> seems odd that it was working fine until the software update and then
>> stopped working. I feel there ought to be some easy way of sorting
>> this out.
>>
>> Tim
>
> Whether it is in guarantee or not, I would phone up TomTom.

I have had a few problems with a hand held Garmin in the past and always
found Garmin very helpful. They are contactable via e-mail. I don't know
if Tomtom are equally amenable but as the market leader they should be.

On 28/11/10 13:46, Roger Chapman wrote:
> On 28/11/2010 11:53, Tim Watts wrote:
>>> We've getting to the stage of returning it to Tomtom but I wonder if
>>> anyone knows any other ways of restoring its functionality? It just
>>> seems odd that it was working fine until the software update and then
>>> stopped working. I feel there ought to be some easy way of sorting
>>> this out.
>>>
>>> Tim
>>
>> Whether it is in guarantee or not, I would phone up TomTom.
>
> I have had a few problems with a hand held Garmin in the past and always
> found Garmin very helpful. They are contactable via e-mail. I don't know
> if Tomtom are equally amenable but as the market leader they should be.

Also, even if the unit is not under warranty, they might have issued
duff firmware that causes a small series of units to break - in such
cases they would probably be concerned and keen to fix - if it's
affected other units too, then they have a reputation they might be keen
to preserve.

--
Tim Watts

"Roger Chapman" <(E-Mail Removed)> wrote in message
news:zNKdnSv5fPaBwG_RnZ2dnUVZ7q-(E-Mail Removed)...
> On 28/11/2010 11:53, Tim Watts wrote:
>>> We've getting to the stage of returning it to Tomtom but I wonder if
>>> anyone knows any other ways of restoring its functionality? It just
>>> seems odd that it was working fine until the software update and then
>>> stopped working. I feel there ought to be some easy way of sorting
>>> this out.
>>>
>>> Tim
>>
>> Whether it is in guarantee or not, I would phone up TomTom.
>
> I have had a few problems with a hand held Garmin in the past and always
> found Garmin very helpful. They are contactable via e-mail. I don't know
> if Tomtom are equally amenable but as the market leader they should be.

You obviously haven't tried to get any support from them....

On 28/11/2010 14:39, kraftee wrote:

>> I have had a few problems with a hand held Garmin in the past and
>> always found Garmin very helpful. They are contactable via e-mail. I
>> don't know if Tomtom are equally amenable but as the market leader
>> they should be.
>
> You obviously haven't tried to get any support from them....

Not yet, but I did wonder about their marketing strategy when I
discovered that the new swan neck mounting for deeply sloping
windscreens was the best part of £30 for something they would have had
made in the Far East for pennies.

"Roger Chapman" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On 28/11/2010 14:39, kraftee wrote:
>
>>> I have had a few problems with a hand held Garmin in the past and
>>> always found Garmin very helpful. They are contactable via e-mail. I
>>> don't know if Tomtom are equally amenable but as the market leader
>>> they should be.
>>
>> You obviously haven't tried to get any support from them....
>
> Not yet, but I did wonder about their marketing strategy when I discovered
> that the new swan neck mounting for deeply sloping windscreens was the
> best part of ?30 for something they would have had made in the Far East
> for pennies.

Should have tried EBay...

"Tim Downie" <(E-Mail Removed)> wrote in message
news:ict82e$dqr$(E-Mail Removed)...
> My daughter's Tomtom Start has gone on the blink after a software update.
> It now no longer finds any satellites (and yes, it has been left for over
> an hour outside).
>
> We've tried a soft reset via the on screen menu and also a hard reset via
> the hidden reset button. We've tried re-installing the software updates
> but that hasn't worked either. There doesn't seem to be any way of
> "rolling back" the software as my daughter has never done any back-ups in
> the past.
>
> We've getting to the stage of returning it to Tomtom but I wonder if
> anyone knows any other ways of restoring its functionality? It just seems
> odd that it was working fine until the software update and then stopped
> working. I feel there ought to be some easy way of sorting this out.
>
> Tim



Tim

Try posting the question on sci.geo.satellite-nav

I have always found the lads over on that group extremely knowledgeable and
helpful in the past

Arfa