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Tomtom software update bogus

 
 
Larry
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      07-23-2010, 03:35 AM
From:
http://www.pocketgpsworld.com/TomTom...PDATE-7653.php

If you own a TomTom 540,740 or 940 live SatNav then please do not upgrade to
the latest version of the application that TomTom Home will offer you. If
you do then you will not have any Live services after the upgrade. Currently
the only way to restore the live services is to drop back to the previous
version of the software.

The quality standards that we were used to with TomTom seem to be slipping
somewhat. It would seem like the latest version 9 software update is not
compatible with a lot of TomTom hardware devices. In particular if you
upgrade to V9 then you will lose all your TomTom Live services. This would
appear to be as a result of issues with the SIM according to users on the
site that have tried the update.

On contacting TomTom today a spokesperson stated: "We are aware of this
issue and have put the following steps in place for our customers, whilst we
work to provide a solution to resolve it.".

Those steps being a method to regress back down to version 8 software. This
can be achieved using the following process:


Follow these steps:
1. Connect your GO to your computer and start TomTom HOME.?
2. In HOME, click Manage my GO. ?
3. Select the Items on device tab and then select Applications.?
4. Select the Items on computer tab and then select Applications. ?
5. Click Remove selected items.?
6. Click Update my GO. ?
7. Make sure the application is selected, then click Update and install.??

Attention: Only install the application once!
?HOME will offer an application a second time. Do NOT install that
application.



Our current advice is not to update your TomTom when asked on connecting to
TomTom Home. Stay on version 8 for the moment. We will let you know when a
working solution is available.

What I fail to understand how this got released. TomTom put all their
software through a detailed external beta test phase. These tests use
numerous UK testers (though not me in this case) all of which who should
have seen the issue and reported it back to the test co-ordinators. It seems
extremely strange that it was either not picked up by beta testers, or that
TomTom would ignore the reports from the UK users. someone has dropped the
ball big time here!


 
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Jim Whitby
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      07-23-2010, 11:40 AM
On Fri, 23 Jul 2010 13:35:31 +1000, Larry wrote:

> From:
> http://www.pocketgpsworld.com/TomTom...broken-DO-NOT-

UPDATE-7653.php
>
> If you own a TomTom 540,740 or 940 live SatNav then please do not
> upgrade to the latest version of the application that TomTom Home will
> offer you. If you do then you will not have any Live services after the
> upgrade. Currently the only way to restore the live services is to drop
> back to the previous version of the software.


<snip>

Across the pond in the US the problem is only with traffic.
All other Live Services work OK.

I'm told it has to do with the latest map, not the app.

My last conversation with TT didn't have an option to revert to anything.


--
America may be unique in being a country which has leapt from barbarism
to decadence without touching civilization.
-- John O'Hara
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2.6.33.5-desktop-2mnb x86_64
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