Tomtom software update bogus

Discussion in 'TomTom' started by Larry, Jul 23, 2010.

  1. Larry

    Larry Guest

    From:
    http://www.pocketgpsworld.com/TomTom-update-to-V9-is-broken-DO-NOT-UPDATE-7653.php

    If you own a TomTom 540,740 or 940 live SatNav then please do not upgrade to
    the latest version of the application that TomTom Home will offer you. If
    you do then you will not have any Live services after the upgrade. Currently
    the only way to restore the live services is to drop back to the previous
    version of the software.

    The quality standards that we were used to with TomTom seem to be slipping
    somewhat. It would seem like the latest version 9 software update is not
    compatible with a lot of TomTom hardware devices. In particular if you
    upgrade to V9 then you will lose all your TomTom Live services. This would
    appear to be as a result of issues with the SIM according to users on the
    site that have tried the update.

    On contacting TomTom today a spokesperson stated: "We are aware of this
    issue and have put the following steps in place for our customers, whilst we
    work to provide a solution to resolve it.".

    Those steps being a method to regress back down to version 8 software. This
    can be achieved using the following process:


    Follow these steps:
    1. Connect your GO to your computer and start TomTom HOME.?
    2. In HOME, click Manage my GO. ?
    3. Select the Items on device tab and then select Applications.?
    4. Select the Items on computer tab and then select Applications. ?
    5. Click Remove selected items.?
    6. Click Update my GO. ?
    7. Make sure the application is selected, then click Update and install.??

    Attention: Only install the application once!
    ?HOME will offer an application a second time. Do NOT install that
    application.



    Our current advice is not to update your TomTom when asked on connecting to
    TomTom Home. Stay on version 8 for the moment. We will let you know when a
    working solution is available.

    What I fail to understand how this got released. TomTom put all their
    software through a detailed external beta test phase. These tests use
    numerous UK testers (though not me in this case) all of which who should
    have seen the issue and reported it back to the test co-ordinators. It seems
    extremely strange that it was either not picked up by beta testers, or that
    TomTom would ignore the reports from the UK users. someone has dropped the
    ball big time here!
     
    Larry, Jul 23, 2010
    #1
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  2. Larry

    Jim Whitby Guest

    On Fri, 23 Jul 2010 13:35:31 +1000, Larry wrote:

    > From:
    > http://www.pocketgpsworld.com/TomTom-update-to-V9-is-broken-DO-NOT-

    UPDATE-7653.php
    >
    > If you own a TomTom 540,740 or 940 live SatNav then please do not
    > upgrade to the latest version of the application that TomTom Home will
    > offer you. If you do then you will not have any Live services after the
    > upgrade. Currently the only way to restore the live services is to drop
    > back to the previous version of the software.


    <snip>

    Across the pond in the US the problem is only with traffic.
    All other Live Services work OK.

    I'm told it has to do with the latest map, not the app.

    My last conversation with TT didn't have an option to revert to anything.


    --
    America may be unique in being a country which has leapt from barbarism
    to decadence without touching civilization.
    -- John O'Hara
    ----------------------
    Mandriva Linux release 2010.1 (Official) for x86_64
    2.6.33.5-desktop-2mnb x86_64
    ----------------------
     
    Jim Whitby, Jul 23, 2010
    #2
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