I sent TT a nice email asking them for a simple program that will enable
users to save our fav places to a file on our computers, that we can then
upload to our devices whenever needed. Especially when an update makes them
disappear. Before you say it, I don't want to use poi instead. I also
suggested that they could do the same with other companies apps favs, to
encourage folks to switch over to TT. Of course I got a form letter response
indicating that no human actually read or considered my idea. This company
has the poorest customer service I've ever seen.

--

www.myconeyislandmemories.com

JKConey wrote:

> I sent TT a nice email asking them for a simple program that will
> enable users to save our fav places to a file on our computers, that we can then upload to our devices whenever
> needed. Especially when an update makes them disappear.

That is available from other than TT.

> Before you say it, I don't want to use poi instead.

> I also suggested that they could do the same with other
> companies apps favs, to encourage folks to switch over to TT.

> Of course I got a form letter response indicating that no human actually read or considered my idea.

Doesnt mean that no human will ever read it after that.

> This company has the poorest customer service I've ever seen.

You need to get out more. Plenty dont even bother with an automatic acknowledgement either.

"Rod Speed" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> JKConey wrote:
>
>> I sent TT a nice email asking them for a simple program that will
>> enable users to save our fav places to a file on our computers, that we
>> can then upload to our devices whenever needed. Especially when an update
>> makes them disappear.
>
> That is available from other than TT.
>
>> Before you say it, I don't want to use poi instead.
>
>> I also suggested that they could do the same with other
>> companies apps favs, to encourage folks to switch over to TT.
>
>> Of course I got a form letter response indicating that no human actually
>> read or considered my idea.
>
> Doesnt mean that no human will ever read it after that.

You obviously have never dealt with TT online support have you. The human,
not machine, who reads the email, picks out what buzz words they think are
important and reply to those not the email you have actually sent. The only
way to get a proper human interaction is to phone them and even that can be
dire

kraftee wrote
> Rod Speed <(E-Mail Removed)> wrote
>> JKConey wrote:

>>> I sent TT a nice email asking them for a simple program that will
>>> enable users to save our fav places to a file on our computers,
>>> that we can then upload to our devices whenever needed. Especially
>>> when an update makes them disappear.

>> That is available from other than TT.

>>> Before you say it, I don't want to use poi instead.

>>> I also suggested that they could do the same with other
>>> companies apps favs, to encourage folks to switch over to TT.

>>> Of course I got a form letter response indicating that no human
>>> actually read or considered my idea.

>> Doesnt mean that no human will ever read it after that.

> You obviously have never dealt with TT online support have you.

I have actually.

> The human, not machine, who reads the email, picks out what buzz words
> they think are important and reply to those not the email you have actually sent.

Not with that sort of email that doesnt involve a question.

> The only way to get a proper human interaction is to phone them

You dont know that with suggestions.

> and even that can be dire

And they can be helpful too.

On 4/23/2011 11:03 PM, JKConey wrote:
> I sent TT a nice email asking them for a simple program that will enable
> users to save our fav places to a file on our computers, that we can
> then upload to our devices whenever needed. Especially when an update
> makes them disappear. Before you say it, I don't want to use poi
> instead. I also suggested that they could do the same with other
> companies apps favs, to encourage folks to switch over to TT. Of course
> I got a form letter response indicating that no human actually read or
> considered my idea. This company has the poorest customer service I've
> ever seen.
>
On my XL340S my Favorites are stored in a file called mapsettings.cfg.
Hook your device to your computer and search for this file. Copy it to
your computer and then copy it back to the device after an update and
you'll have your Favorites back!

"TR Oltrogge" <(E-Mail Removed)> wrote in message
news:iq1cto$47u$(E-Mail Removed)...
> On 4/23/2011 11:03 PM, JKConey wrote:
>> I sent TT a nice email asking them for a simple program that will enable
>> users to save our fav places to a file on our computers, that we can
>> then upload to our devices whenever needed. Especially when an update
>> makes them disappear. Before you say it, I don't want to use poi
>> instead. I also suggested that they could do the same with other
>> companies apps favs, to encourage folks to switch over to TT. Of course
>> I got a form letter response indicating that no human actually read or
>> considered my idea. This company has the poorest customer service I've
>> ever seen.
>>
> On my XL340S my Favorites are stored in a file called mapsettings.cfg.
> Hook your device to your computer and search for this file. Copy it to
> your computer and then copy it back to the device after an update and
> you'll have your Favorites back!

Should TT change the format of the "mapsettings.dat" file in any future map
updates JKConey will be "stuffed". Using a POI category is the only sure
route to successfully transferring Favorites. Copying the old
mapsettings.dat file to the new map and using TTHome2/Operate my Device to
add a Favorite (which forces a re-write of mapsettings.dat in the "new"
format) doesn't work in all instances

"TR Oltrogge" <(E-Mail Removed)> wrote in message
news:iq1cto$47u$(E-Mail Removed)...
> On 4/23/2011 11:03 PM, JKConey wrote:
>> I sent TT a nice email asking them for a simple program that will enable
>> users to save our fav places to a file on our computers, that we can
>> then upload to our devices whenever needed. Especially when an update
>> makes them disappear. Before you say it, I don't want to use poi
>> instead. I also suggested that they could do the same with other
>> companies apps favs, to encourage folks to switch over to TT. Of course
>> I got a form letter response indicating that no human actually read or
>> considered my idea. This company has the poorest customer service I've
>> ever seen.
>>
> On my XL340S my Favorites are stored in a file called mapsettings.cfg.
> Hook your device to your computer and search for this file. Copy it to
> your computer and then copy it back to the device after an update and
> you'll have your Favorites back!


Been doing that for years with TT products, but it doesn't work very
well anymore.

--

www.myconeyislandmemories.com

"JKConey" <(E-Mail Removed)> wrote in message
news:iq43bq$ho6$(E-Mail Removed)...
>
> "TR Oltrogge" <(E-Mail Removed)> wrote in message
> news:iq1cto$47u$(E-Mail Removed)...
>> On 4/23/2011 11:03 PM, JKConey wrote:
>>> I sent TT a nice email asking them for a simple program that will enable
>>> users to save our fav places to a file on our computers, that we can
>>> then upload to our devices whenever needed. Especially when an update
>>> makes them disappear. Before you say it, I don't want to use poi
>>> instead. I also suggested that they could do the same with other
>>> companies apps favs, to encourage folks to switch over to TT. Of course
>>> I got a form letter response indicating that no human actually read or
>>> considered my idea. This company has the poorest customer service I've
>>> ever seen.
>>>
>> On my XL340S my Favorites are stored in a file called mapsettings.cfg.
>> Hook your device to your computer and search for this file. Copy it to
>> your computer and then copy it back to the device after an update and
>> you'll have your Favorites back!
>
>
> Been doing that for years with TT products, but it doesn't work very
> well anymore.
>
Because:
Should TT change the format of the "mapsettings.dat" file in any future map
updates JKConey will be "stuffed". Using a POI category is the only sure
route to successfully transferring Favorites. Copying the old
mapsettings.dat file to the new map and using TTHome2/Operate my Device to
add a Favorite (which forces a re-write of mapsettings.dat in the "new"
format) doesn't work in all instances