Swing by a news stand and seek PCWorld for 2008.
Read all about Magellan service woes....


--
Regards,

Greasy Rider
35-51N , 78-39W
http://www.freewebs.com/ironpants-greasyrider/

Greasy Rider wrote:
> Swing by a news stand and seek PCWorld for 2008.
> Read all about Magellan service woes....
>

I'd like to read that, do you have the name of the article or the
author? I looked on the PC World web site but can't seem to find
anything.

I'm think maybe they don't put the new articles on the web site right
away wouldn't contribute much to magazine sales...

Jack

"Jack Erbes" <(E-Mail Removed)> wrote

> I'd like to read that, do you have the name of the article or the author?
> I looked on the PC World web site but can't seem to find anything.

Jack,

Sorry; I meant to post the page ...... Page 44 under the Consumer Watch
department.


--
Regards,

Greasy Rider
35-51N , 78-39W
http://www.freewebs.com/ironpants-greasyrider/

I read the article(actually about 4 paragraphs), (not online. In the hard
copy version.) It really doesn't say anything. It just says that they
acknowledge that their service stink-ola's and blame it on the transition
from old company to new company. But things will improve in the future.
They also list the C.S. phone # & websites.


"Greasy Rider" <(E-Mail Removed)> wrote in message
news:47f812bf$0$6142$(E-Mail Removed)...
> Swing by a news stand and seek PCWorld for 2008.
> Read all about Magellan service woes....
>
>
> --
> Regards,
>
> Greasy Rider
> 35-51N , 78-39W
> http://www.freewebs.com/ironpants-greasyrider/
>

--
We are not retreating - We are advancing in another direction. Gen. Douglas
MacArthur

"Ron" <(E-Mail Removed)> wrote in message

> It just says that they acknowledge that their service stink-ola's and
> blame it on the transition from old company to new company.

I understand their statement; wouldn't you reply the same?

> But things will improve in the future.

I'll never know if that is true or not. I'm an ex-customer. Mr. and Mrs.
Punjab wore me out.


--
Regards,

Greasy Rider
35-51N , 78-39W
http://www.freewebs.com/ironpants-greasyrider/

Greasy Rider wrote:
> "Ron" <(E-Mail Removed)> wrote in message
>
>> It just says that they acknowledge that their service stink-ola's and
>> blame it on the transition from old company to new company.
>
> I understand their statement; wouldn't you reply the same?
>
>> But things will improve in the future.
>
> I'll never know if that is true or not. I'm an ex-customer. Mr. and Mrs.
> Punjab wore me out.
>
>
I can tell you that recently I sent an email via their website to
(E-Mail Removed) to complain that emails to tech support
were going unanswered( note I did not pick the address, it is what their
form generates) and it bounced.

"Mac" <(E-Mail Removed)> wrote

> I can tell you that recently I sent an email via their website to
> (E-Mail Removed) to complain that emails to tech support
> were going unanswered( note I did not pick the address, it is what their
> form generates) and it bounced.

Mac,

Ralph Finelli
Sr. Public Relations Manager
(E-Mail Removed)
408-615-5202

Pssst - you didn't get it from me!


--
Regards,

Greasy Rider

Greasy Rider wrote:
> "Mac" <(E-Mail Removed)> wrote
>
>> I can tell you that recently I sent an email via their website to
>> (E-Mail Removed) to complain that emails to tech support
>> were going unanswered( note I did not pick the address, it is what their
>> form generates) and it bounced.
>
> Mac,
>
> Ralph Finelli
> Sr. Public Relations Manager
> (E-Mail Removed)
> 408-615-5202
>
> Pssst - you didn't get it from me!
>
>
Actually I sent him an email before I sent one to the generic customer
service address Also sent one to Mr. Vuong(sp, I don't have the email
addresses in front of me). All I said was that here are some questions I
sent to technical support- nobody ever answered them, could you please
direct them to somebody that will respond. Finelli, and a host of others
are no secret if you do a little searching. Apparently though they only
respond to the most dire screw ups, like the people who sent their unit
in three months ago and are still waiting. I only wanted information. My
guess is that his email address is overflowing.

So here is one of the questions I sent them- Is Magellan ever going to
release a pulic API for the Triton series, as they have done for
previous handheld GPS devices so that 3rd party developers (read EASY
GPS, Expert GPS, and GSAK) can interface their software with them. I
explained that for a lot of people that was an important feature to
consider when buying handhelds. There is a whole group devoted to the
Triton (tritonforum.com) that has been unable to pry that answer out of
them.

Mac

"Mac" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed). ..
> Greasy Rider wrote:
>> "Mac" <(E-Mail Removed)> wrote
>>
>>> I can tell you that recently I sent an email via their website to
>>> (E-Mail Removed) to complain that emails to tech support
>>> were going unanswered( note I did not pick the address, it is what their
>>> form generates) and it bounced.
>>
>> Mac,
>>
>> Ralph Finelli
>> Sr. Public Relations Manager
>> (E-Mail Removed)
>> 408-615-5202
>>
>> Pssst - you didn't get it from me!
>>
>>
> Actually I sent him an email before I sent one to the generic customer
> service address Also sent one to Mr. Vuong(sp, I don't have the email
> addresses in front of me). All I said was that here are some questions I
> sent to technical support- nobody ever answered them, could you please
> direct them to somebody that will respond. Finelli, and a host of others
> are no secret if you do a little searching. Apparently though they only
> respond to the most dire screw ups, like the people who sent their unit in
> three months ago and are still waiting. I only wanted information. My
> guess is that his email address is overflowing.
>
> So here is one of the questions I sent them- Is Magellan ever going to
> release a pulic API for the Triton series, as they have done for previous
> handheld GPS devices so that 3rd party developers (read EASY GPS, Expert
> GPS, and GSAK) can interface their software with them. I explained that
> for a lot of people that was an important feature to consider when buying
> handhelds. There is a whole group devoted to the Triton (tritonforum.com)
> that has been unable to pry that answer out of them.

I'd like to see that before Sept '08.

"Greasy Rider" <(E-Mail Removed)> wrote in message
news:47f8d8b3$0$6157$(E-Mail Removed)...
>
> "Jack Erbes" <(E-Mail Removed)> wrote
>
>> I'd like to read that, do you have the name of the article or the author?
>> I looked on the PC World web site but can't seem to find anything.
>
> Jack,
>
> Sorry; I meant to post the page ...... Page 44 under the Consumer Watch
> department.

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