I have 2 Nuvis that both use the same charger/traffic receiver. One of
the cables will power, charge, and receive trafiic info with both Nuvi
units. The other cable will not charge, power, or receive traffic on
either one. I sent this info to Garmin support expecting to get info
on how to exchange the bad cable (what else could it be?)under
warranty.

Their response? A long detailed email about how to update software in
the Nuvi. Is this what I should expect for support? Can't they take
the time to actually read what I sent them? I had thought that they
were a better company than this.

On Sun, 18 Sep 2011 17:57:29 -0700, (E-Mail Removed) wrote:

>I have 2 Nuvis that both use the same charger/traffic receiver. One of
>the cables will power, charge, and receive trafiic info with both Nuvi
>units. The other cable will not charge, power, or receive traffic on
>either one. I sent this info to Garmin support expecting to get info
>on how to exchange the bad cable (what else could it be?)under
>warranty.
>
>Their response? A long detailed email about how to update software in
>the Nuvi. Is this what I should expect for support? Can't they take
>the time to actually read what I sent them? I had thought that they
>were a better company than this.

I don't think they are always that bad, but I suggest you call them
and speak to a live human.

On Sun, 18 Sep 2011 17:57:29 -0700, (E-Mail Removed) wrote:

>I have 2 Nuvis that both use the same charger/traffic receiver. One of
>the cables will power, charge, and receive trafiic info with both Nuvi
>units. The other cable will not charge, power, or receive traffic on
>either one. I sent this info to Garmin support expecting to get info
>on how to exchange the bad cable (what else could it be?)under
>warranty.
>
>Their response? A long detailed email about how to update software in
>the Nuvi. Is this what I should expect for support? Can't they take
>the time to actually read what I sent them? I had thought that they
>were a better company than this.

Are you sure it was Garmin you called? Sounds like Yahoo support to
me.

On Tue, 20 Sep 2011 22:25:59 -0700, Ashton Crusher <(E-Mail Removed)>
wrote:

>On Sun, 18 Sep 2011 17:57:29 -0700, (E-Mail Removed) wrote:
>
>>I have 2 Nuvis that both use the same charger/traffic receiver. One of
>>the cables will power, charge, and receive trafiic info with both Nuvi
>>units. The other cable will not charge, power, or receive traffic on
>>either one. I sent this info to Garmin support expecting to get info
>>on how to exchange the bad cable (what else could it be?)under
>>warranty.
>>
>>Their response? A long detailed email about how to update software in
>>the Nuvi. Is this what I should expect for support? Can't they take
>>the time to actually read what I sent them? I had thought that they
>>were a better company than this.
>
>Are you sure it was Garmin you called? Sounds like Yahoo support to
>me.

Garmin email support. They are replacing it, but not before
requiring me to waste $5 worth of fuses first.

In news:(E-Mail Removed) Ashton Crusher
<(E-Mail Removed)> wrote:

> On Sun, 18 Sep 2011 17:57:29 -0700, (E-Mail Removed) wrote:
>
>> ...
>>Their response? A long detailed email about how to update software in
>>the Nuvi. Is this what I should expect for support? Can't they take
>>the time to actually read what I sent them? I had thought that they
>>were a better company than this.
>
> Are you sure it was Garmin you called? Sounds like Yahoo support to
> me.

That's no different from the kind of responses people get from almost
any sort of "customer service" group, since the first-tier responders
usually don't know anything about the product or service they're
supporting and work from keywords and scripts.

I just logged a complaint with Delta Airlines because they changed the
departure time of an upcoming flight but didn't send me an email
notification even though I'm registered for such notifications.

The response was nothing but instructions on how to register for the
email notifications.

--
(E-Mail Removed) St. Paul, MN

On 21 Sep 2011 13:07:21 GMT, Bert <(E-Mail Removed)> wrote:

>In news:(E-Mail Removed) Ashton Crusher
><(E-Mail Removed)> wrote:
>
>> On Sun, 18 Sep 2011 17:57:29 -0700, (E-Mail Removed) wrote:
>>
>>> ...
>>>Their response? A long detailed email about how to update software in
>>>the Nuvi. Is this what I should expect for support? Can't they take
>>>the time to actually read what I sent them? I had thought that they
>>>were a better company than this.
>>
>> Are you sure it was Garmin you called? Sounds like Yahoo support to
>> me.
>
>That's no different from the kind of responses people get from almost
>any sort of "customer service" group, since the first-tier responders
>usually don't know anything about the product or service they're
>supporting and work from keywords and scripts.
>
>I just logged a complaint with Delta Airlines because they changed the
>departure time of an upcoming flight but didn't send me an email
>notification even though I'm registered for such notifications.
>
>The response was nothing but instructions on how to register for the
>email notifications.

And this type of support is supposed to enhance customer loyalty?

It does the opposite, It ****es people off enough to not buy their
products in the future.

On 9/21/2011 17:16, (E-Mail Removed) wrote:
> On 21 Sep 2011 13:07:21 GMT, Bert<(E-Mail Removed)> wrote:
>
>> In news:(E-Mail Removed) Ashton Crusher
>> <(E-Mail Removed)> wrote:
>>
>>> On Sun, 18 Sep 2011 17:57:29 -0700, (E-Mail Removed) wrote:
>>>
>>>> ...
>>>> Their response? A long detailed email about how to update software in
>>>> the Nuvi. Is this what I should expect for support? Can't they take
>>>> the time to actually read what I sent them? I had thought that they
>>>> were a better company than this.
>>>
>>> Are you sure it was Garmin you called? Sounds like Yahoo support to
>>> me.
>>
>> That's no different from the kind of responses people get from almost
>> any sort of "customer service" group, since the first-tier responders
>> usually don't know anything about the product or service they're
>> supporting and work from keywords and scripts.
>>
>> I just logged a complaint with Delta Airlines because they changed the
>> departure time of an upcoming flight but didn't send me an email
>> notification even though I'm registered for such notifications.
>>
>> The response was nothing but instructions on how to register for the
>> email notifications.
>
> And this type of support is supposed to enhance customer loyalty?
>
> It does the opposite, It ****es people off enough to not buy their
> products in the future.

Sadly, it seems to work well enough that there are almost no places left
where the first level support couldn't be replaced by a robot.

On Wed, 21 Sep 2011 19:01:14 -0600, Lon wrote:
> Sadly, it seems to work well enough that there are almost no places left
> where the first level support couldn't be replaced by a robot.

Some say that this has already happened.

--
"'I'm not sleeping with a jr. high schooler! I have a life-sized doll
that looks like one.' Uh huh. That sounds SO much less pathetic."
-- Piro's Conscience www.megatokyo.com

On Thu, 22 Sep 2011 07:40:05 -0500, "Peter H. Coffin"
<(E-Mail Removed)> wrote:

>On Wed, 21 Sep 2011 19:01:14 -0600, Lon wrote:
>> Sadly, it seems to work well enough that there are almost no places left
>> where the first level support couldn't be replaced by a robot.
>
>Some say that this has already happened.

I usuall call them "script monkeys".

On Fri, 23 Sep 2011 17:06:04 +0100, Yo$$1960 <(E-Mail Removed)>
wrote:

>On Wed, 21 Sep 2011 19:01:14 -0600, Lon wrote:
>
>> where the first level support couldn't be replaced by a robot.
>
>They already are: Keyword search doesn't require a human.

Except it never seems to offer a solution if you have tried anything
remotely intelligent already.