I purchased a nuvi 255 a couple of weeks ago. This is my 3rd Garmin GPS. The
message below was just sent to support, but I thought as long as I was
waiting I'd see if anyone here had a solution.

When I registered my unit I was notified that I was elgible for an upgrade &
I ordered the disc which arrived today. Installation failed because "This
GARMIN GPS is not eligble for this update because a previous map version is
not installed." Now what?

--
Owen McKenzie
Posting from Mesa, AZ

Politics is the art of looking for trouble, finding it everywhere,
diagnosing it incorrectly, and applying the wrong remedies.
- Groucho Marx

Previously on alt.satellite.gps.garmin, Owen McKenzie said:

> When I registered my unit I was notified that I was elgible for an upgrade &
> I ordered the disc which arrived today. Installation failed because "This
> GARMIN GPS is not eligble for this update because a previous map version is
> not installed." Now what?

So far as I know, the 255 comes with the '09 software and map. My 255w
did, and I bought it last October. The '10 versions won't be out until
August at the very earliest.

--
Jeffrey Kaplan www.gordol.org
Double ROT13 encoded for your protection

"Emilio Lizardo. Wasn't he on TV once?" "You're thinking of Mr.
Wizard." "Emilio Lizardo is a top scientist, dumbkopf." "So was Mr.
Wizard." (Perfect Tommy, Buckaroo Banzai and Reno, "Buckaroo Banzai")

"Owen McKenzie" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I purchased a nuvi 255 a couple of weeks ago. This is my 3rd Garmin GPS.
> The message below was just sent to support, but I thought as long as I was
> waiting I'd see if anyone here had a solution.
>
> When I registered my unit I was notified that I was elgible for an upgrade
> & I ordered the disc which arrived today. Installation failed because
> "This GARMIN GPS is not eligble for this update because a previous map
> version is not installed." Now what?

Was there a previously installed map? If so, why do you think its not
telling you that there was one? (Did you delete it off the unit?) I'd be
calling Garmin, as it sounds like you've done something that makes the
update not recognize the GPS (maybe remove some files or maybe the installer
did or something like that). Either way once they confirm the serial number
etc, they should be able to help you out.

Dale

"Owen McKenzie" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I purchased a nuvi 255 a couple of weeks ago. This is my 3rd Garmin GPS.
>The message below was just sent to support, but I thought as long as I was
>waiting I'd see if anyone here had a solution.
>
> When I registered my unit I was notified that I was elgible for an upgrade
> & I ordered the disc which arrived today. Installation failed because
> "This GARMIN GPS is not eligble for this update because a previous map
> version is not installed." Now what?
>
> --
> Owen McKenzie
> Posting from Mesa, AZ
>
> Politics is the art of looking for trouble, finding it everywhere,
> diagnosing it incorrectly, and applying the wrong remedies.
> - Groucho Marx

I had the same message on a C550. Turns out that I already had the latest
maps on the unit. Maybe you could peek and see what is currently installed.

louie wrote:
> "Owen McKenzie" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> I purchased a nuvi 255 a couple of weeks ago. This is my 3rd Garmin
>> GPS. The message below was just sent to support, but I thought as
>> long as I was waiting I'd see if anyone here had a solution.
>>
>> When I registered my unit I was notified that I was elgible for an
>> upgrade & I ordered the disc which arrived today. Installation
>> failed because "This GARMIN GPS is not eligble for this update
>> because a previous map version is not installed." Now what?
>>
>> --
>> Owen McKenzie
>> Posting from Mesa, AZ
>>
>> Politics is the art of looking for trouble, finding it everywhere,
>> diagnosing it incorrectly, and applying the wrong remedies.
>> - Groucho Marx
>
> I had the same message on a C550. Turns out that I already had the
> latest maps on the unit. Maybe you could peek and see what is
> currently installed.

I'm replying to all these answers here.

I hope you all did see in the original posting that Garmin told me when I
registered it I was elgible for an upgrade and they sent one.

The unit is seen by the computer just fine, & I've loaded POIs & downloaded
tracks successfully.

The computer has NA City Select v4.01, & City Seclect NA v7 on it from the
previous units.

The map I have installed is City Navigator North America NT 2009. The disc
they sent says it is the same thing, but I "assumed" it was the 2009-1
version I've seen mentioned here.


--
Owen McKenzie
Posting from Mesa, AZ

Politics is the art of looking for trouble, finding it everywhere,
diagnosing it incorrectly, and applying the wrong remedies. - Groucho
Marx

Owen McKenzie wrote:
> louie wrote:
>> "Owen McKenzie" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> I purchased a nuvi 255 a couple of weeks ago. This is my 3rd Garmin
>>> GPS. The message below was just sent to support, but I thought as
>>> long as I was waiting I'd see if anyone here had a solution.
>>>
>>> When I registered my unit I was notified that I was elgible for an
>>> upgrade & I ordered the disc which arrived today. Installation
>>> failed because "This GARMIN GPS is not eligble for this update
>>> because a previous map version is not installed." Now what?
>>>
>>> --
>>> Owen McKenzie
>>> Posting from Mesa, AZ
>>>
>>> Politics is the art of looking for trouble, finding it everywhere,
>>> diagnosing it incorrectly, and applying the wrong remedies.
>>> - Groucho Marx
>>
>> I had the same message on a C550. Turns out that I already had the
>> latest maps on the unit. Maybe you could peek and see what is
>> currently installed.
>
> I'm replying to all these answers here.
>
> I hope you all did see in the original posting that Garmin told me
> when I registered it I was elgible for an upgrade and they sent one.
>
> The unit is seen by the computer just fine, & I've loaded POIs &
> downloaded tracks successfully.
>
> The computer has NA City Select v4.01, & City Seclect NA v7 on it
> from the previous units.
>
> The map I have installed is City Navigator North America NT 2009. The
> disc they sent says it is the same thing, but I "assumed" it was the
> 2009-1 version I've seen mentioned here.

Following up myself.

I just talked to Garmin support, & they told be the 2009-1 upgrade is only
available as a download, contrary to how it is shown on the website & the
disc they sent contains exactly the same mapset I already had.

When I expressed my displeasure of spending $10 for nothing, I was told that
2010 is being released on 4/8 & they will flag my account so that I can
download that at no charge.

If I would have downloaded 2009-1 I would've had to pay for 2010, so I guess
I lucked out!

--
Owen McKenzie
Posting from Mesa, AZ

Politics is the art of looking for trouble, finding it everywhere,
diagnosing it incorrectly, and applying the wrong remedies. - Groucho
Marx