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Etrex Legend Cx won't turn on

 
 
angusinalberta
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      11-09-2006, 05:16 AM

I'll be phoning Garmin in the morning but in the meantime I'm wondering
if anyone else has had this problem.

The Etrex worked fine while I was x-country skiing today. I shut it off
when I got back to the car.

Half an hour later at home I plugged it into my laptop to download the
track file. It refused to turn on. It's been sitting next to a heating
duct for several hours to dry out any condensation and still won't turn
on. I've also tried some of the reset tricks without success.

Is this a common problem? Any simple fixes other than returning the unit
to Garmin? BTW it's still on warrantee.

Angus
 
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Ted
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      11-09-2006, 05:30 PM

angusinalberta wrote:

> I'll be phoning Garmin in the morning but in the meantime I'm wondering
> if anyone else has had this problem.
>
> The Etrex worked fine while I was x-country skiing today. I shut it off
> when I got back to the car.
>
> Half an hour later at home I plugged it into my laptop to download the
> track file. It refused to turn on. It's been sitting next to a heating
> duct for several hours to dry out any condensation and still won't turn
> on. I've also tried some of the reset tricks without success.
>
> Is this a common problem? Any simple fixes other than returning the unit
> to Garmin? BTW it's still on warrantee.
>
> Angus

I think the 60CSx's have an over-temperature shut-down. I had
occasional problems when it had been in a hot stationary car. Fine once
the car had been moving a couple of minutes but it shut down on switch
on just on moving off. Never had the problem in the recent cooler
weather.

Ted

 
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angusinalberta
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      11-10-2006, 07:39 PM
angusinalberta wrote:
>
> I'll be phoning Garmin in the morning but in the meantime I'm wondering


snip . . .


I called the Garmin 800 number. The wait time was only about 5 min.

The tech had me try the page/enter/on key sequence. Still no joy.

So he gave me the number of their Canadian repair depot. It's now
winging its way to Montreal via Priority Post in a miniature coffin made
from a scrap piece of foam board.

I hope that they'll tell me what had to be repaired. I'd guess it's a
fault in the voltage regulator circuit, perhaps something simple like a
cold solder joint that was destined to fail eventually. Daily
temperature swings from +20C to -5 and back could have just accelerated
the process. Or perhaps a chip, Does anybody know whether the Etrexes
employ a dc/dc converter?

Anyway I'm happy it failed at home rather than out in the woods. It's a
good reminder that carrying a map and compass will become unnecessary
only when our electronic gizmos achieve _perfect_ reliability, not
99.9999% or whatever. I don't think that will ever happen, a least in my
lifetime.

So now to wait for Raytech Electronique to do their thing.

Angus
 
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Phil Wheeler
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      11-12-2006, 05:24 PM
angusinalberta wrote:
>
> So he gave me the number of their Canadian repair depot. It's now
> winging its way to Montreal via Priority Post in a miniature coffin made
> from a scrap piece of foam board.
>


Any miniature lilies in the coffin?

Phil
 
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angusinalberta
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      11-23-2006, 03:31 AM
Garmin's service center has had the unit for a week plus 1 day. Today I
got a reply to my request for information.

The good news is that they're sending a replacement as soon as they get
one from their supplier. They don't say whether it will be new or
refurbished. Refurbished will be fine.

This sentence, copied exactly from the email, has me puzzled

"The diagnostic of you GPS is quite simple, it is dead... The hard
drive of the unit failed..."

Hard drive??


Angus

 
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4MLA1FN
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      11-23-2006, 08:13 AM
On Fri, 10 Nov 2006 19:39:54 GMT, angusinalberta <(E-Mail Removed)>
wrote:

>I hope that they'll tell me what had to be repaired. I'd guess it's a
>fault in the voltage regulator circuit, perhaps something simple like a
>cold solder joint that was destined to fail eventually.


my 7month old vista cx died last weekend. was working on day, then
wouldn't turn on the next morning. when i spoke to garmin, the tech
asked if i'd been using it on an external supply. i was using the 12v
cigarette lighter cable (as i do the majority of the time). she said
that these kinds of failures with the etrexs seem to be correlated to
the 12v adapter; perhaps they glitching or burning out or something. i
sent in my etrex; they'll send me a replacement unit. they'll also
send a new 12v adapter cable. very cool. hope it doesn't take
forever.
 
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4MLA1FN
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      11-23-2006, 08:17 AM
On Thu, 23 Nov 2006 03:31:31 GMT, angusinalberta <(E-Mail Removed)>
wrote:

>"The diagnostic of you GPS is quite simple, it is dead... The hard
>drive of the unit failed..."
>
>Hard drive??


that's really funny! you must have one of those hard-to-find legend
cx/hd that doubles as an mp3 player and usb storage drive.
 
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angusinalberta
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      12-11-2006, 05:49 AM
Phil Wheeler wrote:
> angusinalberta wrote:
>>
>> So he gave me the number of their Canadian repair depot. It's now
>> winging its way to Montreal via Priority Post in a miniature coffin
>> made from a scrap piece of foam board.
>>

>
> Any miniature lilies in the coffin?
>
> Phil


I just took delivery of the 'new' refurbished unit. It was shipped in
the same coffin, not an ominous sign I hope. At least there weren't any
lilies or daisies in the package. That would have been very
disconcerting. A total of twenty-nine days have elapsed.

The serial is ~6000 higher than the old one and they tossed in another
64 MB memory card, which is ok. There are no marks or scratches on the
case or screen. The firmware was V2.4 which I immediately updated to 2.6.

The invoice offered no more information about what the defective part
might have been other to repeat that it was dead. At least there was no
mention of the hard drive this time.

I'm surprised how much I missed the little guy. I hike bike or ski
almost every day and had been keeping track of my outdoor activities
since March. Now a full month of records is missing. Fingers crossed
that this new one will be more reliable.

Angus
 
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