I recently bought an XL325 SE. It worked fine out of the box. I connected it
to my computer and installed Tom-tom Home version 2.7. It tried to download
an update to the application and a new map. the downloads all failed to
install. (Minor downloads such as mapshare and voices had worked OK.) They
would make almost 2/3 of the installation and then fail. Subsequent attempts
had the same results. The error messages referenced write errors involving
specific files. Each attempt hung on a different file. (I am running Vista
Home Premium)

Calls to tech support tried several fixes, including reformatting the
device. I was left with a device lacking the application and the map. The
installation error was unchanged. Tech support hooked me up with a return
authorization and I shipped the unit to Texas and quickly got a replacement.

When the replacement was connected to TT Home I got the same failed download
on the map update, leaving me with an application but no map. Again, tech
support was called. This agent tried several fixes. She had me uninstall TT
Home, including the hidden files. We reconnected the device and set up a new
email login and password. She made sure a new map was available in the
account and we tried again. Same result and failed install. We tried several
times with my AV shut down, on the theory that was interfering with the
install. No luck. We tried uninstalling TT Home, including the hidden files,
and she emailed me a link to download version 2.6 of TT Home. This didn't
work, either. Another RMA and I now have my 3rd unit. It works fine out of
the box. I have been unwilling to attempt syncing to the computer.

Has anyone had similar experiences and have you found a fix not yet tried
here? Or, do I have to accept the current map is the only one I will ever
have? I have uninstalled TT Home. I can start fresh by plugging in the
device and installing version 2.6 and see if this works. My fear is I will
trash another device. Tech support has been unable to solve this. I don't
think there is anything wrong with the devices. But nothing they have taken
me through makes any difference. I welcome feedback from anyone who has
ideas as to where the trouble lies.
Thanks,
Kevin
Florida, USA

"Kevin Marsh" <(E-Mail Removed)> wrote in message
news:66%Gn.12573$(E-Mail Removed)...
>I recently bought an XL325 SE. It worked fine out of the box. I connected
>it to my computer and installed Tom-tom Home version 2.7. It tried to
>download an update to the application and a new map. the downloads all
>failed to install. (Minor downloads such as mapshare and voices had worked
>OK.) They would make almost 2/3 of the installation and then fail.
>Subsequent attempts had the same results. The error messages referenced
>write errors involving specific files. Each attempt hung on a different
>file. (I am running Vista Home Premium)
>
> Calls to tech support tried several fixes, including reformatting the
> device. I was left with a device lacking the application and the map. The
> installation error was unchanged. Tech support hooked me up with a return
> authorization and I shipped the unit to Texas and quickly got a
> replacement.
>
> When the replacement was connected to TT Home I got the same failed
> download on the map update, leaving me with an application but no map.
> Again, tech support was called. This agent tried several fixes. She had
> me uninstall TT Home, including the hidden files. We reconnected the
> device and set up a new email login and password. She made sure a new map
> was available in the account and we tried again. Same result and failed
> install. We tried several times with my AV shut down, on the theory that
> was interfering with the install. No luck. We tried uninstalling TT Home,
> including the hidden files, and she emailed me a link to download version
> 2.6 of TT Home. This didn't work, either. Another RMA and I now have my
> 3rd unit. It works fine out of the box. I have been unwilling to attempt
> syncing to the computer.
>
> Has anyone had similar experiences and have you found a fix not yet tried
> here? Or, do I have to accept the current map is the only one I will ever
> have? I have uninstalled TT Home. I can start fresh by plugging in the
> device and installing version 2.6 and see if this works. My fear is I will
> trash another device. Tech support has been unable to solve this. I don't
> think there is anything wrong with the devices. But nothing they have
> taken me through makes any difference. I welcome feedback from anyone who
> has ideas as to where the trouble lies.
> Thanks,
> Kevin
> Florida, USA

"Kevin Marsh" <(E-Mail Removed)> wrote in message
news:66%Gn.12573$(E-Mail Removed)...
>I recently bought an XL325 SE. It worked fine out of the box. I connected
>it to my computer and installed Tom-tom Home version 2.7. It tried to
>download an update to the application and a new map. the downloads all
>failed to install. (Minor downloads such as mapshare and voices had worked
>OK.) They would make almost 2/3 of the installation and then fail.
>Subsequent attempts had the same results. The error messages referenced
>write errors involving specific files. Each attempt hung on a different
>file. (I am running Vista Home Premium)
>
> Calls to tech support tried several fixes, including reformatting the
> device. I was left with a device lacking the application and the map. The
> installation error was unchanged. Tech support hooked me up with a return
> authorization and I shipped the unit to Texas and quickly got a
> replacement.
>
> When the replacement was connected to TT Home I got the same failed
> download on the map update, leaving me with an application but no map.
> Again, tech support was called. This agent tried several fixes. She had
> me uninstall TT Home, including the hidden files. We reconnected the
> device and set up a new email login and password. She made sure a new map
> was available in the account and we tried again. Same result and failed
> install. We tried several times with my AV shut down, on the theory that
> was interfering with the install. No luck. We tried uninstalling TT Home,
> including the hidden files, and she emailed me a link to download version
> 2.6 of TT Home. This didn't work, either. Another RMA and I now have my
> 3rd unit. It works fine out of the box. I have been unwilling to attempt
> syncing to the computer.
>
> Has anyone had similar experiences and have you found a fix not yet tried
> here? Or, do I have to accept the current map is the only one I will ever
> have? I have uninstalled TT Home. I can start fresh by plugging in the
> device and installing version 2.6 and see if this works. My fear is I will
> trash another device. Tech support has been unable to solve this. I don't
> think there is anything wrong with the devices. But nothing they have
> taken me through makes any difference. I welcome feedback from anyone who
> has ideas as to where the trouble lies.
> Thanks,
> Kevin
> Florida, USA
Have you enabled TTHome to run in 'supervisor' (or whatever it is called in
Vista) mode? From memory, I think you right-click TTHome and launch in
'supervisor' mode. From the same hazy memory I think there's a way of
setting TTHome to always run in the right mode, but it's a few years since I
solved this for a friend - I've stayed with XP.

On 5/14/2010 9:30 AM, Keith wrote:
> "Kevin Marsh"<(E-Mail Removed)> wrote in message
> news:66%Gn.12573$(E-Mail Removed)...
>> I recently bought an XL325 SE. It worked fine out of the box. I connected
>> it to my computer and installed Tom-tom Home version 2.7. It tried to
>> download an update to the application and a new map. the downloads all
>> failed to install. (Minor downloads such as mapshare and voices had worked
>> OK.) They would make almost 2/3 of the installation and then fail.
>> Subsequent attempts had the same results. The error messages referenced
>> write errors involving specific files. Each attempt hung on a different
>> file. (I am running Vista Home Premium)
>>
>> Calls to tech support tried several fixes, including reformatting the
>> device. I was left with a device lacking the application and the map. The
>> installation error was unchanged. Tech support hooked me up with a return
>> authorization and I shipped the unit to Texas and quickly got a
>> replacement.
>>
>> When the replacement was connected to TT Home I got the same failed
>> download on the map update, leaving me with an application but no map.
>> Again, tech support was called. This agent tried several fixes. She had
>> me uninstall TT Home, including the hidden files. We reconnected the
>> device and set up a new email login and password. She made sure a new map
>> was available in the account and we tried again. Same result and failed
>> install. We tried several times with my AV shut down, on the theory that
>> was interfering with the install. No luck. We tried uninstalling TT Home,
>> including the hidden files, and she emailed me a link to download version
>> 2.6 of TT Home. This didn't work, either. Another RMA and I now have my
>> 3rd unit. It works fine out of the box. I have been unwilling to attempt
>> syncing to the computer.
>>
>> Has anyone had similar experiences and have you found a fix not yet tried
>> here? Or, do I have to accept the current map is the only one I will ever
>> have? I have uninstalled TT Home. I can start fresh by plugging in the
>> device and installing version 2.6 and see if this works. My fear is I will
>> trash another device. Tech support has been unable to solve this. I don't
>> think there is anything wrong with the devices. But nothing they have
>> taken me through makes any difference. I welcome feedback from anyone who
>> has ideas as to where the trouble lies.
>> Thanks,
>> Kevin
>> Florida, USA
> Have you enabled TTHome to run in 'supervisor' (or whatever it is called in
> Vista) mode? From memory, I think you right-click TTHome and launch in
> 'supervisor' mode. From the same hazy memory I think there's a way of
> setting TTHome to always run in the right mode, but it's a few years since I
> solved this for a friend - I've stayed with XP.
>
>
I would think if that were the case, the op should have seen some sort
of warning. However, I do agree the problem is somehow related to his
machine or setup else the problem would be more common. I've no idea
what the problem might be and the only suggestion I would make is to use
window explorer to copy all files from the device to hd. Everybody
should do this anyway and it's preferable (and I believe faster) than
using HOME. Of course, if you get an error at this point you know
there's something flaky with your machine. It would be great if op could
get access to another machine to see if problem repeats.

Thanks for the idea. When I get brave enough to risk another go, I will try
that.

"Keith" <(E-Mail Removed)> wrote in message
news:4bed506a$1$2531$(E-Mail Removed)...
>
> "Kevin Marsh" <(E-Mail Removed)> wrote in message
> news:66%Gn.12573$(E-Mail Removed)...
>>I recently bought an XL325 SE. It worked fine out of the box. I connected
>>it to my computer and installed Tom-tom Home version 2.7. It tried to
>>download an update to the application and a new map. the downloads all
>>failed to install. (Minor downloads such as mapshare and voices had worked
>>OK.) They would make almost 2/3 of the installation and then fail.
>>Subsequent attempts had the same results. The error messages referenced
>>write errors involving specific files. Each attempt hung on a different
>>file. (I am running Vista Home Premium)
>>
>> Calls to tech support tried several fixes, including reformatting the
>> device. I was left with a device lacking the application and the map. The
>> installation error was unchanged. Tech support hooked me up with a return
>> authorization and I shipped the unit to Texas and quickly got a
>> replacement.
>>
>> When the replacement was connected to TT Home I got the same failed
>> download on the map update, leaving me with an application but no map.
>> Again, tech support was called. This agent tried several fixes. She had
>> me uninstall TT Home, including the hidden files. We reconnected the
>> device and set up a new email login and password. She made sure a new map
>> was available in the account and we tried again. Same result and failed
>> install. We tried several times with my AV shut down, on the theory that
>> was interfering with the install. No luck. We tried uninstalling TT Home,
>> including the hidden files, and she emailed me a link to download version
>> 2.6 of TT Home. This didn't work, either. Another RMA and I now have my
>> 3rd unit. It works fine out of the box. I have been unwilling to attempt
>> syncing to the computer.
>>
>> Has anyone had similar experiences and have you found a fix not yet tried
>> here? Or, do I have to accept the current map is the only one I will ever
>> have? I have uninstalled TT Home. I can start fresh by plugging in the
>> device and installing version 2.6 and see if this works. My fear is I
>> will trash another device. Tech support has been unable to solve this. I
>> don't think there is anything wrong with the devices. But nothing they
>> have taken me through makes any difference. I welcome feedback from
>> anyone who has ideas as to where the trouble lies.
>> Thanks,
>> Kevin
>> Florida, USA
> Have you enabled TTHome to run in 'supervisor' (or whatever it is called
> in Vista) mode? From memory, I think you right-click TTHome and launch in
> 'supervisor' mode. From the same hazy memory I think there's a way of
> setting TTHome to always run in the right mode, but it's a few years since
> I solved this for a friend - I've stayed with XP.
>

Le 14.05.2010 00:32, Kevin Marsh a écrit :
> I recently bought an XL325 SE. It worked fine out of the box. I
> connected it to my computer and installed Tom-tom Home version 2.7. It
> tried to download an update to the application and a new map. the
> downloads all failed to install.

Are you sure to have enough memory available ? On my european TomTom
I had to remove mostly digitalized voices. You move them to the PC via
TomTom Home and they are keeped for a future usage if necessary.

Before all, do a backup that you burn on a DVD : this will be the
only way to recover as it was when you bought it ! As backup overrides
data, be carefully (I always copy the previous backup to another
folder).

--
J-@-ck

On 5/15/2010 12:53 AM, J-@-ck wrote:
> Le 14.05.2010 00:32, Kevin Marsh a écrit :
>> I recently bought an XL325 SE. It worked fine out of the box. I
>> connected it to my computer and installed Tom-tom Home version 2.7. It
>> tried to download an update to the application and a new map. the
>> downloads all failed to install.
>
> Are you sure to have enough memory available ? On my european TomTom
> I had to remove mostly digitalized voices. You move them to the PC via
> TomTom Home and they are keeped for a future usage if necessary.
>
> Before all, do a backup that you burn on a DVD : this will be the
> only way to recover as it was when you bought it ! As backup overrides
> data, be carefully (I always copy the previous backup to another
> folder).
>
That could be it. I removed all voices except the one I wanted to use
from my 140s before I even attempted the map update. This was based on
reviews I read before I purchased. I've no idea if same situation exists
with other models, but HOME will tell you how much free memory is
available. Removing the unwanted text to speech voices can free up a lot
of memory.

"Dave Cohen" <(E-Mail Removed)> wrote in message
news:hsma7a$qg1$(E-Mail Removed)...
> On 5/15/2010 12:53 AM, J-@-ck wrote:
>> Le 14.05.2010 00:32, Kevin Marsh a écrit :
>>> I recently bought an XL325 SE. It worked fine out of the box. I
>>> connected it to my computer and installed Tom-tom Home version 2.7. It
>>> tried to download an update to the application and a new map. the
>>> downloads all failed to install.
>>
>> Are you sure to have enough memory available ? On my european TomTom
>> I had to remove mostly digitalized voices. You move them to the PC via
>> TomTom Home and they are keeped for a future usage if necessary.
>>
>> Before all, do a backup that you burn on a DVD : this will be the
>> only way to recover as it was when you bought it ! As backup overrides
>> data, be carefully (I always copy the previous backup to another
>> folder).
>>
> That could be it. I removed all voices except the one I wanted to use from
> my 140s before I even attempted the map update. This was based on reviews
> I read before I purchased. I've no idea if same situation exists with
> other models, but HOME will tell you how much free memory is available.
> Removing the unwanted text to speech voices can free up a lot of memory.

These are good suggestions. I think there is only one gig of memory in this
device. I see no slot for a memory card to upgrade that. And, those map
files are big.

"Kevin Marsh" <(E-Mail Removed)> wrote in message
news:vwyHn.11406$(E-Mail Removed)...
>
> "Dave Cohen" <(E-Mail Removed)> wrote in message
> news:hsma7a$qg1$(E-Mail Removed)...
>> On 5/15/2010 12:53 AM, J-@-ck wrote:
>>> Le 14.05.2010 00:32, Kevin Marsh a écrit :
>>>> I recently bought an XL325 SE. It worked fine out of the box. I
>>>> connected it to my computer and installed Tom-tom Home version 2.7. It
>>>> tried to download an update to the application and a new map. the
>>>> downloads all failed to install.
>>>
>>> Are you sure to have enough memory available ? On my european TomTom
>>> I had to remove mostly digitalized voices. You move them to the PC via
>>> TomTom Home and they are keeped for a future usage if necessary.
>>>
>>> Before all, do a backup that you burn on a DVD : this will be the
>>> only way to recover as it was when you bought it ! As backup overrides
>>> data, be carefully (I always copy the previous backup to another
>>> folder).
>>>
>> That could be it. I removed all voices except the one I wanted to use
>> from my 140s before I even attempted the map update. This was based on
>> reviews I read before I purchased. I've no idea if same situation exists
>> with other models, but HOME will tell you how much free memory is
>> available. Removing the unwanted text to speech voices can free up a lot
>> of memory.
>
> These are good suggestions. I think there is only one gig of memory in
> this device. I see no slot for a memory card to upgrade that. And, those
> map files are big.

As far as updating the map, nothing made any difference. It still failed due
to write errors about 2/3 of the way into the install. I did back up before
attempting the update. The restore through Tom Tom Home failed due top write
errors. I used Windows Explorer to delete everything in the device and then
copied the backup folder contents to the device. It took hours to complete,
but I have a working device again. I will not try to update the map again. I
will use this until the map be comes too outdated. Then I will look at a
Garmin.

Thanks for the ideas. The backup, and using Windows to transfer the files,
saved me from throwing the whole works into the trash.

"Kevin Marsh" <(E-Mail Removed)> wrote in message
news:vwyHn.11406$(E-Mail Removed)...
>
> "Dave Cohen" <(E-Mail Removed)> wrote in message
> news:hsma7a$qg1$(E-Mail Removed)...
>> On 5/15/2010 12:53 AM, J-@-ck wrote:
>>> Le 14.05.2010 00:32, Kevin Marsh a écrit :
>>>> I recently bought an XL325 SE. It worked fine out of the box. I
>>>> connected it to my computer and installed Tom-tom Home version 2.7. It
>>>> tried to download an update to the application and a new map. the
>>>> downloads all failed to install.
>>>
>>> Are you sure to have enough memory available ? On my european TomTom
>>> I had to remove mostly digitalized voices. You move them to the PC via
>>> TomTom Home and they are keeped for a future usage if necessary.
>>>
>>> Before all, do a backup that you burn on a DVD : this will be the
>>> only way to recover as it was when you bought it ! As backup overrides
>>> data, be carefully (I always copy the previous backup to another
>>> folder).
>>>
>> That could be it. I removed all voices except the one I wanted to use
>> from my 140s before I even attempted the map update. This was based on
>> reviews I read before I purchased. I've no idea if same situation exists
>> with other models, but HOME will tell you how much free memory is
>> available. Removing the unwanted text to speech voices can free up a lot
>> of memory.
>
> These are good suggestions. I think there is only one gig of memory in
> this device. I see no slot for a memory card to upgrade that. And, those
> map files are big.
Don't know which map you have, but North America 845_2645 is about 1.78GB.