I have been on the phone twice with TomTom and I have used their
web-based support system too. All useless.

I am trying to purchase the "map update" feature for my One 130S. If
I initiate the purchase from the TomTom web page, I get an error
message from the TomTom HOME software that says that my version of
HOME is not capable of performing the requested action. If I initiate
the purchase from TomTom HOME, I get an error message from HOME that
says an internal server error has occurred.

Following advice from TomTom support, I have (twice) uninstalled HOME
and simultaneously deleted certain directories under C:\Documents and
Settings. Naturally, when I re-install, I get the latest version of
HOME. Actually, I started this exerrcise with the latest version of
HOME.

Am I the only one who has this issue? Is there a known solution?

My peecee has Windows XP Pro, service pack 3, fully updated by
Microsoft's Windows Update. I live in the USA.
--
David Arnstein (00)
arnstein+(E-Mail Removed) {{ }}
^^

Here is how I fixed this. I created a new TomTom account and used it
to subscribe.

I don't know how much of this is necessary to fix the problem, but here
are the details: I installed TomTom Home software on a different
computer. Therefore, this computer did not "know" anything about my
TomTom account, device, etc. I created a new account directly from the
TomTom HOME software. I did not use a web browser. Finally, I immediately
purchased the "map update" service and downloaded my map update.

Afterwards, all my Favorites and device preferences vanished. I had to
re-enter all of this info by hand.

Before I did this exercise, I had contacted TomTom customer service
approximately four times. This included lengthy telephone calls. After
trying much time-consuming nonsense, the TomTom reps absolutely gave
up. Stupid.
--
David Arnstein (00)
arnstein+(E-Mail Removed) {{ }}
^^

David Arnstein wrote:
| Here is how I fixed this. I created a new TomTom account and used it
| to subscribe.
|
| I don't know how much of this is necessary to fix the problem, but
| here are the details: I installed TomTom Home software on a
| different computer. Therefore, this computer did not "know"
| anything about my TomTom account, device, etc. I created a new
| account directly from the TomTom HOME software. I did not use a web
| browser. Finally, I immediately purchased the "map update" service
| and downloaded my map update.
|
| Afterwards, all my Favorites and device preferences vanished. I had
| to re-enter all of this info by hand.
|
| Before I did this exercise, I had contacted TomTom customer service
| approximately four times. This included lengthy telephone calls.
| After trying much time-consuming nonsense, the TomTom reps
| absolutely gave
| up. Stupid.

Yep, that certainly sums up TomTom, support or elsewhere.