Deciding between the tom tom 730t and the garmin 765t would love to hear
comments from those using these models. I understand from several dealers
that Tom Tom are now very poor on customers service
thanks d........

Sorry, no experience of the Garmin but I have a 930T, and can only vouch for
my own experience with TomTom customer service. Any time I have had an
issue with any of the 3 TomToms I have owned, original Go, Go500 and now the
930T I have had prompt responses to my questions and solutions that fixed
the problem, even down to arranging to replace a permanent docking kit that
got damaged by a 3rd party, so nothing but a satisfied customer here.

The previous TomToms are still in working order just passed on to other
users.

Ian
"Dutchman" <(E-Mail Removed)> wrote in message
news:WyFFm.2064$(E-Mail Removed)2...
> Deciding between the tom tom 730t and the garmin 765t would love to hear
> comments from those using these models. I understand from several dealers
> that Tom Tom are now very poor on customers service
> thanks d........
>

On Tue, 27 Oct 2009 16:52:03 -0000, "Dutchman"
<(E-Mail Removed)> wrote:

>Deciding between the tom tom 730t and the garmin 765t would love to hear
>comments from those using these models. I understand from several dealers
>that Tom Tom are now very poor on customers service
>thanks d........
>
They are certainly disinterested in updating maps. I have pointed out
the same errors at least four times - including streets which have had
present names since long before tomtom started and are wrongly named.
They are telling me they prioritise updates according to the number of
reports received, which tells me: (1) they are not bothering to check
for themselves and (2) they are slow to respond to updates they
receive. They have invited me to invest in 18 months of updates for
the price of 12 - a kind offer I have declined.

Can anyone comment on the quality and accuracy of the Garmin mapping?

Scott wrote on Apr 7, 2010:

> On Tue, 27 Oct 2009 16:52:03 -0000, "Dutchman"
> <(E-Mail Removed)> wrote:
>
>> Deciding between the tom tom 730t and the garmin 765t would love to hear
>> comments from those using these models. I understand from several dealers
>> that Tom Tom are now very poor on customers service
>> thanks d........
>>
> They are certainly disinterested in updating maps. I have pointed out
> the same errors at least four times - including streets which have had
> present names since long before tomtom started and are wrongly named.
> They are telling me they prioritise updates according to the number of
> reports received, which tells me: (1) they are not bothering to check
> for themselves and (2) they are slow to respond to updates they
> receive. They have invited me to invest in 18 months of updates for
> the price of 12 - a kind offer I have declined.
>
> Can anyone comment on the quality and accuracy of the Garmin mapping?

It's not Garmin or Tomtom who are responsible for mapping, but the two rival
mapping companies, Tele Atlas and NavTeq. Tomtom use Tele Atlas, while Garmin
use NavTeq. The mapping companies do the surveys and bring out updates at
intervals, and it's up to the GPS manufacturers to incorporate these updates
into their units (or not) as they think fit. It might be more productive to
report errors directly to TeleAtlas/NavTeq. You can do this from their
respective websites:

http://www.teleatlas.com
http://www.navteq.com/

The NavTeq maps used by Garmin appear to vary a lot according to which region
you use. I've found that the City Navigator maps for Europe are quite
accurate. I have very rarely come across any serious errors in the maps
themselves, although the POIs are often out of date.

--
Mike Lane
UK North Yorkshire
email: mike_lane at mac dot com

On Wed, 7 Apr 2010 23:33:38 +0100, Mike Lane
<(E-Mail Removed)> wrote:

>Scott wrote on Apr 7, 2010:
>
>> On Tue, 27 Oct 2009 16:52:03 -0000, "Dutchman"
>> <(E-Mail Removed)> wrote:
>>
>>> Deciding between the tom tom 730t and the garmin 765t would love to hear
>>> comments from those using these models. I understand from several dealers
>>> that Tom Tom are now very poor on customers service
>>> thanks d........
>>>
>> They are certainly disinterested in updating maps. I have pointed out
>> the same errors at least four times - including streets which have had
>> present names since long before tomtom started and are wrongly named.
>> They are telling me they prioritise updates according to the number of
>> reports received, which tells me: (1) they are not bothering to check
>> for themselves and (2) they are slow to respond to updates they
>> receive. They have invited me to invest in 18 months of updates for
>> the price of 12 - a kind offer I have declined.
>>
>> Can anyone comment on the quality and accuracy of the Garmin mapping?
>
>It's not Garmin or Tomtom who are responsible for mapping, but the two rival
>mapping companies, Tele Atlas and NavTeq. Tomtom use Tele Atlas, while Garmin
>use NavTeq.

Is Tele Atlas not owned by Tomtom?

Scott wrote on Apr 8, 2010:

> On Wed, 7 Apr 2010 23:33:38 +0100, Mike Lane
> <(E-Mail Removed)> wrote:
>
>> Scott wrote on Apr 7, 2010:
>>
>>> On Tue, 27 Oct 2009 16:52:03 -0000, "Dutchman"
>>> <(E-Mail Removed)> wrote:
>>>
>>>> Deciding between the tom tom 730t and the garmin 765t would love to hear
>>>> comments from those using these models. I understand from several
>>>> dealers
>>>> that Tom Tom are now very poor on customers service
>>>> thanks d........
>>>>
>>> They are certainly disinterested in updating maps. I have pointed out
>>> the same errors at least four times - including streets which have had
>>> present names since long before tomtom started and are wrongly named.
>>> They are telling me they prioritise updates according to the number of
>>> reports received, which tells me: (1) they are not bothering to check
>>> for themselves and (2) they are slow to respond to updates they
>>> receive. They have invited me to invest in 18 months of updates for
>>> the price of 12 - a kind offer I have declined.
>>>
>>> Can anyone comment on the quality and accuracy of the Garmin mapping?
>>
>> It's not Garmin or Tomtom who are responsible for mapping, but the two
>> rival
>> mapping companies, Tele Atlas and NavTeq. Tomtom use Tele Atlas, while
>> Garmin
>> use NavTeq.
>
> Is Tele Atlas not owned by Tomtom?

Is it? I don't know - NavTeq was bought by Nokia recently, but I don't think
it makes a lot of difference. Tele Atlas still supplies the mapping data to
Tomtom and many other companies (including Google).

--
Mike Lane
UK North Yorkshire
email: mike_lane at mac dot com

On Thu, 8 Apr 2010 23:19:23 +0100, Mike Lane
<(E-Mail Removed)> wrote:

>Scott wrote on Apr 8, 2010:
>
>> On Wed, 7 Apr 2010 23:33:38 +0100, Mike Lane
>> <(E-Mail Removed)> wrote:
>>
>>> Scott wrote on Apr 7, 2010:
>>>
>>>> On Tue, 27 Oct 2009 16:52:03 -0000, "Dutchman"
>>>> <(E-Mail Removed)> wrote:
>>>>
>>>>> Deciding between the tom tom 730t and the garmin 765t would love to hear
>>>>> comments from those using these models. I understand from several
>>>>> dealers
>>>>> that Tom Tom are now very poor on customers service
>>>>> thanks d........
>>>>>
>>>> They are certainly disinterested in updating maps. I have pointed out
>>>> the same errors at least four times - including streets which have had
>>>> present names since long before tomtom started and are wrongly named.
>>>> They are telling me they prioritise updates according to the number of
>>>> reports received, which tells me: (1) they are not bothering to check
>>>> for themselves and (2) they are slow to respond to updates they
>>>> receive. They have invited me to invest in 18 months of updates for
>>>> the price of 12 - a kind offer I have declined.
>>>>
>>>> Can anyone comment on the quality and accuracy of the Garmin mapping?
>>>
>>> It's not Garmin or Tomtom who are responsible for mapping, but the two
>>> rival
>>> mapping companies, Tele Atlas and NavTeq. Tomtom use Tele Atlas, while
>>> Garmin
>>> use NavTeq.
>>
>> Is Tele Atlas not owned by Tomtom?
>
>Is it? I don't know - NavTeq was bought by Nokia recently, but I don't think
>it makes a lot of difference. Tele Atlas still supplies the mapping data to
>Tomtom and many other companies (including Google).

http://www.teleatlas.com/index.htm

It makes a difference to your statement that it's not Tomtom who is
responsible for the mapping. It clearly is.

I would be interested in any thoughts on whether the maps used by
Garmin are more accurate. (I see Garmin came out as best buys in the
December Which? magazine report.)